When I began teaching at the college level, I had to document my qualifications for the accrediting body. So, I began work on the document that follows. As I remember relevant items, I add them. After all these years, however, I fear many specifics are lost to history.
Experience Summary
Adult education: instructor and administrator – higher education and workplace training • workforce development counseling • public speaking • writing, editing, and publishing • Internet and intranet Web site development • on-line discussion forum (listserv) administration • organizational automation • computer system design, integration, and administration • computer training facility design and implementation • database design and support • data communications • software and system documentation writing • project management • records management • community-governmental liaison • historic tourism development • archival preservation • document design, layout, and publishing • digital imaging • print and multi-media advertising (including graphic design) • seminar planning
and hosting • non-profit administration and financial management • grant research and
application-writing • historical research
Experience Details
June, 2004 – March, 2006: Computer Department Chair and Instructor (full faculty appointment), Regional for-Profit Career College, Knoxville, TN
Senior departmental Instructor in computer application courses, including all core components of the Microsoft Office Suite, desktop publishing, Web development, Internet use, Windows end-user functions, keyboarding, administrative office simulation and procedures, and computer networking.
Chair responsibilities – supervised curriculum and programs; administered and peer-taught computer-based and Web-delivered course materials; monitored departmental
compliance with accreditation standards; recommended and implemented curriculum, program, and textbook changes; coordinated curricula with other departments; advised students; supervised internships; recommended, supervised, and evaluated subordinate
faculty; implemented and administered electronic discussion forums for departmental and inter-campus Computer Department Chairs; served on Campus Academic Committee; performed quality reviews on textbooks and specific media; assisted with course scheduling; other administrative functions.
June, 1996 – present: Internet & Intranet Web Developer and Project Manager
Develop, create, maintain, and market interactive Web sites and domains for Internet and intranet implementation. Work with individual, organizational, corporate, and
government entities to procure information and produce topical Web pages. Provide Internet training to clients and community groups. Support dozens of for-profit and non-profit Web sites world-wide. Member of a Knoxville-based volunteer Web development
team for non-profit organizations. Founding member, USGenWeb, American Local History Network, and PAGenWeb Projects. Founding coordinator, TNGenWeb Project.
April, 1994 – present: Networking Consultant, Systems Trainer & Documentation Writer
Support a client base of small business, private industry, and government agency local and wide-area networks on various platforms (primarily Novell and Windows; some UNIX and Linux – no shell programming, limited Exchange). Provide numerous services, including system design and installation, remote administration, on-site and remote technical support, database design and maintenance, production recommendation and specification, bid acquisition, administrator and end-user training, and site-specific written documentation created using Microsoft Office Suite applications.
Highlights include one-year contract as Technology & Training Coordinator for a medium-sized non-profit designing network topology, troubleshooting and managing
Windows 2000 network with three training labs, assessing adult students, and training end-user hardware, software, and network management; 18-month contract to design and deploy training labs for senior citizens’ centers in East Tennessee; coordination of regional seminar for Computer Technology Centers and provider of ancillary services once regional consortium was formed.
April, 1994 – present: Special-Interest Author, Researcher, Consultant, Speaker, Instructor
Develop, create, and present information to market East Tennessee history, tourism, and culture in print, multi-media, and lecture formats using desktop publishing and
multimedia software and digital imaging hardware. Research and prepare proposals on various topics for presentation to corporate and governmental entities. Work with individuals, organizations, and government representatives to promulgate information and
interest in local communities.
March, 1993 – June, 1994: Systems Manager
Managed and administered Novell NetWare-based wide-area network, consisting of six local-area Ethernet networks, comprising nine servers, using full T-1 and dial-up modem communications for 200 users. Evaluated, specified, purchased, installed, documented, troubleshot, and maintained hardware and software components; served as vendor liaison. Managed and performed end-user support and training on hardware, system, and application software. Designed and implemented hardware and software solutions to end-user problems. Designed and authored protocols, documentation, end-user manuals, and training materials using various applications.
June, 1991 – present: Litigation Support Consultant
Perform a variety of automated litigation support services for civil litigation firms engaged in family law, contract, commercial, employment, civil rights, personal injury, and products liability representation. Provide legal assistant services on a contract basis. Specific automation activities include the following: perform needs analyses, automation planning, procedural development; develop and implement case management, conflict-of-interest, and records management systems; hardware and software selection, development, integration, and end-user or administrator training; technical specifications development and review; technical support (remote administration, telephone, and in-person); technical writing using various software applications.
July, 1989 – June, 1991: Senior Legal Consultant
Performed needs analyses; designed databases; managed database creation projects; designed and implemented automation systems; performed subjective and objective
document analysis and abstraction; designed training materials and end-user documentation; trained litigation attorneys and support staffs in document management; advised litigation teams on strategic research methodology for document indices; provided
telephone and in-person technical support for time-share retrieval systems, modem communications, document imaging systems, and various software applications. Served on project team that designed, deployed, and marketed one of the first digital records
management systems available in the U. S.
September, 1985 – June, 1989: Civil Practice Legal Assistant
Complex litigation management emphasis. Lead paralegal on multi-million dollar Bank Director and Officer Liability litigation. Assisted in instituting regionalization of defense of corporate client’s products’ liability suits nationwide; primary legal assistant responsible for establishing a repository for approximately 1,000,000 pages of documents. Managed document productions; drafted 100+-page pleadings for protracted and complex corporate litigation. Performed initial design of major corporate clients’ document databases; responsible for database creation, management, and quality control. Opened, organized, and summarized files; interviewed clients; performed legal research and investigation. Managed computer systems. Authored procedural manuals. Trained staff attorneys; trained and supervised clerical and support staff.
January, 1984 – present: Instructor, East and Middle Tennessee-area Colleges, Universities, and Private Training Facilities
Credit and Non-credit Internet, Paralegal, History, and Computer Hardware and Software courses. Additional adult education experience in Elderhostel programs, senior center
computer labs, and workforce development grant-funded computer applications training program.
1970 – present: Writer, Editor, Publisher, Publication Design Consultant
Extensive experience, beginning with community organization newsletter editorship and editorship of high school newspaper through editorial consulting on theses and
dissertations and current work as publication design consultant and editor for a 1200-page volume of historical research. See list of selected awards and publications below.
Professional Certifications
· State of Tennessee, Elementary Teacher’s Professional Certificate, granted August, 1980; renewal in progress
Education
· Master of Science in Human Resource Development/Adult Education, University of Southern Maine, degree anticipated May, 2008
· Independent-study Microsoft Certified System Administrator, A+, and Network+ course work
· Completed all Novell Certified NetWare Administrator and Engineer course work, 1994
· B. S., Elementary Education, 1980; The University of Tennessee, Knoxville
· Numerous courses and workshops in education, technical writing, Web development, office automation, data processing, business/project management, tourism development, archival
preservation, law, history, business ethics, and Medicare/Medicaid fraud; 1980 – present
Professional Affiliations
· Member, American Society for Training & Development
· Member, Association for Continuing & Higher Education
· Member and former officer, computer end-users’ professional associations
· Former member, national, state, regional, and local Legal Assistants’ professional
associations
Selected Awards & Acknowledgements
· National Museums & Galleries of Wales Museum of Welsh Life E-Steddfod Writing Competition, one First- and two Second-Places, 2002
· Odom Library Newsletter Competition, First-Place, Family Archives’ Journals, 2000
· Judge, Council of Genealogy Columnists, Inc., Excellence-in-Writing Competition, 1998
· East Tennessee Historical Society, History in the Media Award, 1997
· Council of Genealogy Columnists, Inc., Excellence-in-Writing Competition: First-Place – Journals, 1997; Second-Place – Journals, 1996
· Featured in Virginian Pilot-Ledger Star (Virginia Beach, VA) article on real estate industry technology, 1993
· Featured in Knoxville, TN, magazine article on advanced technology implementation at the University of Tennessee, 1981
· Received dozens of local-, regional-, and state-level awards for leadership and accomplishment in the International Order of Rainbow for Girls, 1970-1976
· Hypatian Literary Society Pledge Class President, Carson-Newman College, 1974
Selected Publications
(In-print or Web-based writing, editing, and publishing samples available on request.)
· Author, “As Workers’ Skills Gaps Widen, Will the Future Workplace Become an Abyss?” submitted to a peer-reviewed higher-education journal, 2008
· Author, “The Wisdom of Sages: They Drew a Circle and Took Me In,” invited article for Osher Life Long Learning Institute’s LLI Review, anticipated publication date Summer, 2008
· Editor, Design Consultant, and Indexer, The Mercer/Mercy Family (working title), anticipated publication 2008
· Designer, Program for Knoxville Area Urban League Annual Equal Opportunity Awards Dinner, 2003
· Author, Grant Request on Behalf of Sevier County Heritage Museum, 2001
· Author, Tennessee Land: Its Early History and Laws (Knoxville: Self-Published, 1997); 172 pgs.
· Author, Transcription of Document and Correspondence Files of Thomas Judson “Judd” Acuff in Custody of the McClung Historical Collection, Knoxville, Tennessee (Knoxville: Self-Published, 1997), 116 pgs.
· Organizational Committee Member and Article Writer, Grainger County (TN) Heritage Book, 1997
· Author, Hawkins County, Tennessee Grant Books 1 & 2, 1787-1819(Knoxville: Self-Published, 1996), 271 pgs.
· Author, Guide to Genealogical and Historical Research in Jefferson County, Tennessee (Knoxville: Self-Published, 1996), 218 pgs.
· Author, TNGenWeb Project Volunteer Guide , (On-Line: By the Author, 1996)
· Project Manager, Jefferson County (TN) Heritage Book, 1996
· Editor, Chapter Author, and Consultant, Ration Book Three, 1943: World War II Index to Registrants, Jefferson County, Tennessee, 1996
· Author, Abstracts of Military Service Pension Records for the Surname Acuff Knoxville: Self-Published, 1995), 52 pgs.
· Author, Miscellaneous Bonds: Administration, 1806-1814, Constables, 1806-1815, Maintenance (Bastardy), 1807-1857, Indentures, 1807-1828, Jefferson County, Tennessee
(Knoxville: Self-Published, 1995), 51 pgs.
· Author, Jefferson County, Tennessee, List of Free White Males, January 1, 1861 (Knoxville: Self-Published, 1995), 61 pgs.
· Author, Names Appearing in the Church Record of Mt. Zion Evangelical Lutheran Church, Licking Charge, Clarion County, PA, circa 1867-1929, and Burials in the Mt. Zion Lutheran Church Hill Cemetery (Knoxville: Self-Published, 1995), 142 pgs.
· Author, Proposal to Jefferson County, Tennessee, County Commission for Establishment of a County Archives, Appointment of a County Public Records Commission, and Establishment of a Historic Tourism Development Committee, 1995
· Author, “Litigation Support Databases: Avoiding the Pitfalls,” Facts & Findings (National Association of Legal Assistants, 1994); reprinted September, 1994, by California State Bar Association Technology Section
· Author, “Antenuptial Agreements,” in Family Law Litigation in Tennessee: “Winning for Your Client,” National Business Institute, 1991 (ghost-written)
· Author, reviser, and/or editor, multiple editions of computer end-user technical manuals, 1989 – present
· Editor and Publisher, Smoky Mountain Mensa Bulletin, 1985-1986
· Occasional Feature Writer, Mensa Bulletin (national publication), 1985 – present
· Editor and Publisher, Journal of the Jefferson County Genealogical Society, 1985-1987 and 1994-1995
· Author, From the Rhondda Valley to the Clinch River Valley and Beyond: a Genealogy of the Descendants of John Davies (Knoxville: Self-Published, 1982), 173 pgs.
· Author, additional volumes on genealogical and historical topics, 1982 – present
· Author or co-author, miscellaneous articles and white papers in legal and consumer publications, 1982 – present
· Editor, publisher, and/or author, numerous articles in historical and genealogical journals, local newspapers, and special-interest publications in the U. S. and U. K., 1978
– present
· Editor and Publisher, The Jeffersonian monthly newspaper, 1973-1974
· Editor and Publisher, monthly Burlington Rainbow News, 1969-1973
· Author, innumerable articles, books, brochures, press releases, and Web sites
Selected Community Activities
· President, Editor & Trade-style Show Chair, East Tennessee Antique Bottle & Collectibles Society
· Former President, Sevier County (TN) Heritage Museum
· Fomenter, Jefferson County (TN) Archives
· Member, East Tennessee Historical Society
· Life Member, National Welsh Gymanfa Ganu Association
· Member and Webmistress, Knoxville Welsh Society
· Founder and continuing member, Tennessee Genealogy & History Web Project (TNGenWeb.org)
· Charter and continuing member, Pennsylvania Genealogy & History Web Project (PAGenWeb.org)
· Founder, Jefferson County (TN) Genealogical Society
· Former Training Director and current volunteer, Knoxville Stake Family History Centers
· Member and Former Webmistress, Association for Preservation of Tennessee Antiquities
· Member and/or Webmistress for several fraternal, historical, and community-interest groups
· Regional reporter, Ninnau & Y Drych newspaper
· Occasional columnist, Tennessee Ancestors and The Standard-Banner
· Editor and publisher, several genealogy- and history-oriented quarterly journals
· Administrator, “The Genealogy Bug” FIDOnet bulletin board node, 1993-1998
Selected Technical Expertise
Systems Integration (1982-present; varying levels of competency): Design networks with various topologies; write hardware, software, and data communication specifications;
prepare Requests for Proposal and review resultant bids; purchase equipment and software; negotiate and hire contractors; negotiate support agreements; design training centers
Operating systems (1982-present; varying levels of competency): CP/M, MS-DOS, PC-DOS, OS/2, Windows (first beta version to present-day, WindowsCE, Macintosh, AppleDOS, ProDOS, VM/CMS and MVS (apps only), Unix, Linux
Programming languages (varying levels of competency): BASIC, Visual Basic, C++, DOS batch files, Javascript, CGI-Wrap, SQL, Perl, PHP, ASP, XML, HTML, XHTML, DHTML, SGML, WML, CSS, PCL (HP printers)
Hardware platforms (varying levels of competency): IBM 3090 mainframe and various terminals (operator), Cisco routers and switches, personal computers from 1982 through present, printer/fax servers, integrated computer networks and telephone switches
Networking (varying levels of competency): Novell, LANtastic, Banyan Vines, Windows 3.11 through 2003
Data communications (varying levels of competency): multi-modem hubs, high-capacity telephone switches and multiplexers, satellite transmission/reception of voice and data, telephony, FIDOnet BBS hub and point administration
Web development and management, including Macromedia Suite, PHP/SQL-based Content-Management Systems (varying levels of competency ranging from proficient to expert end-user and administrator)
Microsoft Office Suites 97, 2000, XP (2002), 2003, and 2007, and standalone components (varying levels of competency ranging from proficient to expert end-user)
Dedicated wordprocessors (varying levels of competency): Lanier, Wang, DECmate, Olivetti, CPT
Keyboarding and Document-Processing Instructional Applications (varying levels of competency ranging from expert end-user to administrator)
Other Applications (varying levels of competency ranging from proficient to expert end-user or developer):
· Acrobat Professional (1996-present)
· Adobe & Macromedia, various components (1997-present)
· askSAM (1987-1993)
· Blackboard, WebCT, Moodle, Elluminate, SAM (Thomson) and other proprietary on-line course delivery/learning management systems (1999-present)
· Content-Management Systems, primarily Joomla! and Mambo (PHP/SQL based) (2004-present)
· Data communications (1986-present)
· Data conversion (1987-present)
· dBASE/xBASE (1982-present)
· DBMS, RDBMS proprietary applications (1982-present)
· Desktop and electronic publishing (1989-present)
· Digital imaging (1989-present)
· Document indexing systems (1987-present)
· E-mail: numerous packages from IBM PROFS (1984-1991) to Outlook (1997-present) and several freeware and proprietary applications
· FoxPro, Clipper, and DBMS apps of similar structure (1994-present)
· FreeMind mind-mapping (2008-)
· Image editing (1992-present)
· Intranet administration (1996-present)
· Internet domain and site administration, including security, tracking, and reporting (1995-present)
· Litigation support and law firm administration, various packages (1987-present)
· Lotus Suite and components (1987-present)
· Mailman and similar on-line mailing list management systems (1996-present)
· Microsoft Project (1997-present)
· Microsoft Visio (1997-present)
· Mortgage processing (1992-1995)
· Personal information managers (1988-present)
· Project management, standalone and on-line (1997-present)
· QuickBooks Pro (2002-present)
· Remote control (PC Anywhere, Carbon Copy, WebEx, etc.) (1991-present)
· Terminal emulation (1984-present)
· Text processors: Displaywriter (1988-1994), DEC Rainbow (1988-1994), EBCDIC (1989-1994), Edlin (1982-present), IBM DCF/Script (1989-1994), Enable (1988-1994), Multimate (1984-1994), vi (1987-present), Volkswriter (1988-1994), WordStar/DataStar (1982-1994)
· WordPerfect/Corel Office Suite and standalone components (1982-present)
· Dozens of other applications over the years, the names of which are now forgotten
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